Bello Modo’s Shipping Policy
Being beaders ourselves, we know what it’s like to need (or want!) something to start or finish a project and have to wait for it to arrive, so we make every effort to process and ship your order within 1-2 days from the receipt of your order, not including weekends. Our staff does not work weekends, though I do come in and answer questions and work a bit. Of course, holidays and busy shipping seasons, can, unfortunately, add delays, so please allow extra time for your order to arrive if you have placed your order around a holiday or busy time such as a big sale.
We are located in Western Washington, in Olympia, so if you live on the East Coast you can figure 1st class mail will take 5-7 days to arrive, more if a holiday falls in the same time space. Orders from the West Coast can take from 2 to 4 days again, figuring for weekends and holidays, and something in the middle for people in the middle of the country.
PLEASE NOTE: Returns due to our fault must be sent via 1st class mail. We cannot reimburse for UPS or Priority shipments unless that is the way we sent it to you.
We have changed to flat rates to make shipping internationally go faster. WE DO NOT use DHL as it adds fees and charges at the end making it seem cheaper but really it’s not.
Please Note: Customs fees and any taxes charged by your country are your responsibility.
We can be reached Monday through Friday 10AM – 3PM at 360-357-3443, or via email: firstname.lastname@example.org for most of the day into the evening. If you get the message machine we will do our best to return your call the same day. Please leave details so we can research for you in advance of calling you back.
Please Note: Items that are cut to order are not returnable, and if we have cut them for you cannot be cancelled.
How Bello Modo Handles Returns
Our goal is to have a long-term relationship with you and with that goal in mind we want you to be satisfied with your order. If for any reason you are not happy, you may return your order, or any part of it, within 30 days for a store credit minus 15% restocking fee, if it is not due to a mistake on our part. If it is our fault there is no fee. We are sorry to have to institute this policy, however the high costs of shipping and administrative costs have forced us to make this policy. If your return lowers the order total to below the free shipping total of $35.00 we will take the $3.99 shipping fee out of the return. We cannot shoulder the whole expense of shipping for any order under $35.00.
Exceptions to Returns Policy: Books, kits, patterns, special orders and items cut to order, such as Chain and Ribbon, and items with a shelf life like Resin or Crystal Clay. Items purchased on sale or closeout are also not returnable.
What is a special order? Any item that has to be ordered in for you, such as a quantity of seed beads that we do not have in stock, a large quantity of a finding, book, tool etc. Not sure, please ask as we are happy to help. 360-357-3443 or email@example.com
In order to return a product, we need to know the Order Number on your invoice and we ask that you write it on the outside of the package.
Generally we apply a store credit for returned items, then you can place a new order for the item that you want, using your credit to pay for it. You will receive an emailed code that is good for your credit. This credit and sales codes can be used together.
Returns for items that received points will have the points deducted from your account.
Thank you very much for your patronage, we do appreciate it, and please let us know if you have any questions or suggestions. We appreciate hearing from our customers and want to do all that we can to make it easier for you to browse and shop at our site.
How Bello Modo Handles Losses and Damages
If your package is lost or damaged in shipping we will do everything we can to assist you with this. We cannot be responsible for the package after it leaves our shop, but we will do everything we can to assist with the postal authorities.
If your package was insured then we will handle the insurance claim, and send replacements once the claim has been established. If your package was damaged we need to know about it right away, within 5 days of receipt and you need to retain the shipping and packaging materials to show to the post office if necessary.
360-357-3443 phone . email: firstname.lastname@example.org